Grandma Ruth

A Service of Luma Voice AI

Privacy Policy

Version 1.0 — Last Revised: May 17, 2026

Luma Voice AI ("Company", "we", "us", or "our") operates the Grandma Ruth AI phone companion service and the website located at grandmaruth.lovable.app (collectively, the "Service"). We are committed to protecting your privacy and the privacy of the seniors who use our service. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using the Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

1. Information We Collect

1.1 Information You Provide to Us

When you register for an account or subscribe to the Grandma Ruth service, we collect:

First and last name
Email address
Phone number (required to access the Grandma Ruth phone companion)
Payment information (processed securely through Stripe — we do not store your full credit card details)
Subscription plan selection

1.2 Information Collected Automatically

When you use our Service, we may automatically collect:

Call duration and usage data (minutes used per month)
Date and time of calls
Device and browser information when visiting our website
IP address

1.3 Conversation Data

Calls to the Grandma Ruth service are processed through ElevenLabs, our AI voice provider. Conversations may be processed and stored by ElevenLabs in accordance with their privacy policy. We do not record or store the content of your conversations on our own servers. We strongly encourage you to review the ElevenLabs privacy policy at elevenlabs.io/privacy.

1.4 Information from Third Parties

We receive information from third-party service providers including:

Stripe: Payment processing and subscription management
Twilio: Phone call routing and call duration data
ElevenLabs: AI voice conversation processing

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account
To provide access to the Grandma Ruth AI companion service
To process subscription payments and manage billing
To track monthly usage and enforce plan limits
To send you account-related communications, including subscription confirmations and billing notices
To respond to your questions or support requests
To improve our Service and develop new features
To comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

3. How We Share Your Information

3.1 Service Providers

We share your information with trusted third-party service providers who help us operate our Service, including:

Stripe: To process payments and manage subscriptions
Twilio: To route phone calls and track call duration
ElevenLabs: To power the Grandma Ruth AI voice companion

These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government request.

3.3 Business Transfers

If Luma Voice AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. If you cancel your subscription or delete your account, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Call duration data is retained for billing and usage tracking purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Payment information is processed by Stripe, which maintains industry-standard security certifications. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may access and update your account information by logging into your account on our Site. If you need assistance updating your information, please contact us at lumavoiceai@gmail.com.

6.2 Account Deletion

You may request the deletion of your account by contacting us at lumavoiceai@gmail.com. We will process your request within a reasonable time. Please note that some information may be retained as required by law or for legitimate business purposes.

6.3 Cancellation

You may cancel your subscription at any time through the customer portal on our Site. Cancellation takes effect at the end of your current billing period.

6.4 Communications

You may opt out of non-essential communications from us by following the unsubscribe instructions in any email we send. Please note that you cannot opt out of essential communications related to your account, such as billing notices.

7. Children's Privacy

The Grandma Ruth service is designed for adults and is not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately at lumavoiceai@gmail.com and we will take steps to delete such information.

8. Senior Privacy Commitment

Grandma Ruth is a service built specifically for older adults. We are committed to treating the personal information and conversations of our senior users with the highest level of respect, dignity, and confidentiality. We will never sell, rent, or share senior users' personal information or conversation data with advertisers or data brokers.

9. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by sending an email to the address associated with your account or by posting a notice on our Site. Your continued use of the Service after such notice constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Luma Voice AI
Grandma Ruth Service
Email: lumavoiceai@gmail.com
Website: grandmaruth.lovable.app
Facebook: @LumaVoiceAI

We will respond to your inquiry within a reasonable time.